Sales & Return Policy
Thank you for shopping with us. Because we deal in unique, one-of-a-kind vintage, antique, and pre-owned items, all sales are final. We do not accept returns, exchanges, or offer store credit for online or in-person purchases.
Please read the details of our policy below before completing your purchase.
1. Item Condition & Authenticity
"As-Is" Condition: Due to the age and nature of vintage and antique goods, items will show standard signs of wear, character, age, and natural distress. All items are sold strictly AS-IS.
Descriptions & Photography: We strive to describe and photograph every item accurately, including any notable flaws, chips, repairs, or patina.
Item Inspection:
In-Person Purchases: We encourage all in-store customers to thoroughly inspect items in person prior to completing payment.
Online Purchases: Colors and textures may vary slightly depending on screen settings. If you need additional photos, measurements, or condition reports prior to purchasing online, please contact us before placing your order.
2. Order Cancellations
In-Store: Orders cannot be canceled once payment is processed.
Online: Orders may only be canceled by admin on a case-by-case basis, provided the item has not already been packed or shipped. Once an item is packed or shipped, the sale is final.
3. Shipping & Freight Claims (Online Orders Only)
While all sales are final, we understand that damage can occasionally occur during transit. We carefully pack every item to ensure safe arrival, but in the rare event of transit damage:
Inspect Immediately: Please unpack and inspect your order immediately upon delivery.
Reporting Damage: You must notify us within 48 hours of delivery at (329) 300-9581 AND willkommen@superbaum.studio with your order number.
Required Documentation: To file a shipping claim with the carrier, you must provide clear photos showing:
The damaged item itself.
The exterior shipping box/container.
The interior packaging materials and shipping label.
Filing the Claim: Do not discard the packaging or damaged item until instructed. Claims filed past the 48-hour window or missing required photos cannot be honored. Resolution (repair, replacement, or carrier reimbursement) is subject to the carrier's claim approval process.
4. In-Store Pickups & Abandoned Items
Pickup Window: Items purchased online for in-store pickup must be picked up within 14 calendar days of purchase date unless prior written arrangements have been made.
Unclaimed Items: Items not picked up within 14 days will be considered abandoned. Abandoned items will be re-listed for sale without refund or store credit.
Contact Us
If you have any questions about an item's condition or need additional details before purchasing, please reach out to us:
Email: e@superbaum.studio
Phone: 329.300.9581